Delivery and Returns Policy

Delivery

  • Most orders will be processed and dispatched within 48hours of your order being placed. 
  • Please note: if your order is placed on a Friday, your order will not be processed until Monday
  • Generally, all stock is at live levels.  We will notify you of any stock delays by email within 48hours
  • Orders are sent Royal Mail 48 – expected delivery would be within 48 hours.   Because we rely on the service of Royal Mail, their delivery times can be anything up to 10 days.  Please allow this before contacting us to chase your order.

Hours of operation for shipping are Monday to Friday, 9am – 4pm excluding weekends and bank holidays. 

Should you need to get in touch, please quote your order number on all correspondence.

Email: jofobeauty@gmail.com

Phone number: 07854 031838

Domestic Delivery: Please allow 12 working days (Royal Mail guidance)

There is NO international delivery available currently – we apologise for any inconvenience

Shipping Rates: £3.95 flat rate.  

FREE standard delivery on orders over £40 to the UK and Northern Ireland. 

Out Of Stock Items – we endeavour to have the stock levels correctly reflected at the time of ordering.  However, mistakes can happen.  We will endeavour to notify you as soon as you order if there will be a problem.  In this unlikely event, you will be offered a full refund or advised how long an item will take to restock and we will be guided by your instruction.

Returns Policy

If you are unhappy with your item(s), you are free to return the goods.  You will receive your refund LESS your postage fees (if applicable).  The goods MUST be received in a saleable and UNUSED condition.  Due to the nature of some of the products available, please notify us of your wish to return an item via email, stating the reason why and using the subject line ONLINE SHOP RETURN to jofobeauty@gmail.com within 14 days of receiving your goods.

Should your items be damaged in transit due to our poor packaging, in the first instance, please contact us for advice and help. 

Cancellations

You have the right to cancel your order at any time before dispatch.  Please let us know as soon as possible that you wish to cancel your order.  If you miss the cancellation deadline or your order has already been dispatched, you are able to return the items for a full refund, less the cost of postage (if applicable).  You, the buyer, must also meet the cost to return the items. 

It is YOUR responsibility to obtain proof of posting to return the items. Should they not be received by us, we will endeavour to help you get your refund from the delivery company you have used. 

If you cancel the contract BEFORE dispatch, we will reimburse you all payments received from you, including the costs of delivery.

We may make a deduction from the reimbursement for the loss of value of any goods supplied, if the loss of value is the result of any unnecessary handling by you. 

Exemptions to returns.

Personalised Goods

Goods where the hygiene/freshness seal has been broken

Goods that have been damaged due to poor packaging and are received back with us in a non-saleable condition

Refunds

We will make any monies due back to you via the same payment method made for the initial transaction.  Refunds will be made no later than 14 days after the day we receive back any goods from you, 

If no goods were supplied and the cancellation criteria were met, your reimbursement will be made via the same payment method of the initial transaction – within 14 days

Faulty Goods

In the unlikely event that goods received are faulty, in the first instance, you must notify us via email to jofobeauty@gmail.com with the subject line: ‘Online Shop Faulty Goods’ stating the issue and any photographic evidence. This should be done within 48hours of receipt. We will work with you to resolve any issues and make good on the order.  

If the items were damaged in transit, please supply photographic evidence to the above email address.  A replacement will be sent out (if available) or a refund will be made to your account via the original payment method if needed. 

Failed Deliveries

If your order is unable to be delivered by our chosen delivery method, they will advise you of this by leaving a card through your door.  In the event that the order is returned to ourselves because of failure to collect/unable to deliver, there will be an additional charge incurred for your order to be resent to you. 

If this event arises, we will let you know via email/text. 

Please ensure that your address and contact number are correct and up to date when placing your order as we cannot be held responsible for these inaccuracies once your order has been dispatched.

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